As part of its efforts to drastically expand its service network, Honda Motorcycle and Scooters India today launched “Service on Wheels”.
Service on Wheels is a last mile service initiative and Honda is planning to equip all 782 Honda dealerships with Service on Wheels Activas, so that customers in remote areas of India can enjoy HMSI service at their doorstep.
Speaking at its launch in Dehradun, Mr. Keita Muramatsu – President & CEO, HMSI said, “I am happy to announce the all India launch of “Service On Wheels”. With SoW, we are empowering every 2Wheeler customer of Honda, from a professional to even a housewife to experience Honda’s trusted quality service. This would help us further strengthen the trust of our customer in Honda.”
Honda expects to roll out this facility to all 782 dealerships by end of March 2014 and is also aiming to increase its touch-points to 2,700 by end of this financial year.
In our view, it is an extremely good initiative and hopefully other two wheeler companies will soon roll out similar service.